FAQ

We accept payments via Apple Pay, American Express, Mastercard, Paypal and  Visa.


Domestic 
All taxes are applied at check-out according to the state/province of the shipping address. 



International 
All duties and taxes are calculated within the final price before you complete payment. In most cases, this means you won’t have to pay extra charges upon receiving the package (but this does vary depending on the country). If you incorrectly receive a duties invoice, contact us at info@voluzzo.com. Duties and taxes are non-refundable.


We are here to assure you that your credit card information is safe when you are ordering from Voluzzo. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions.


We are unable to make changes or cancel orders once they’ve been placed. Our team works quickly to fulfill orders so we can get your jewelry to you as soon as possible. If you’ve entered an incorrect shipping address or need to cancel your order, please reach out immediately to info@voluzzo.com. We will try our best to accommodate your request but we cannot make any guarantees.


Domestic  We offer free and fast shipping (3–7 business days) on all domestic orders (no minimum order total). 


International Shipping prices may differ according to the country (from 10$ to 33$).


Domestic We ship orders Monday through Friday (no weekends). Orders should arrive within 3–7 business days.

International We ship orders Monday through Friday (no weekends). All international orders should arrive within 7-15 business days. 



Please note: all shipping estimates are approximate due to COVID-19 delays. Shipping carriers are experiencing heavy volumes and we’re seeing more delays than usual (both domestic and international). You may also notice gaps and inconsistencies in your tracking information, so we apologize for the inconvenience. Thank you for your patience and understanding.


Apologies for the inconvenience! If you received a damaged or defective item, wrong item, or are missing an item from your order, please contact us at info@voluzzo.com and our team will help.


We are so sorry to hear this! We are not responsible for lost or stolen packages after the courier has dropped them off. If your package has been marked as delivered by the shipping carrier and you haven’t received it, we suggest the following: 



-Check with your neighbors and look around the vicinity of your residence. Sometimes shipping carriers leave packages in hidden locations to prevent theft.

-Verify the shipping address on your order to make sure it’s accurate. 

-We kindly ask that you wait at least 3 business days to see if it turns up. Shipping carriers often mark packages as delivered preemptively due to slip-ups in operations. 




If you still haven’t received your package, please contact us at info@voluzzo.com and we will assist you as best as possible.